Volcanic Ash Polished Platform Low-Top Mule

- Avoid prolonged soaking or submerging the shoes in water, as this may damage the shoe structure.

- Clean your shoes regularly using a clean, dry cloth to gently remove dust and surface dirt.

- Do not use harsh chemicals or hard brushes, as they may damage the upper.

- Do not use bleach.

- For deeper cleaning, lightly dampen a soft cloth with cold water or use a mild detergent to gently wipe the upper. Finish by wiping with a clean, soft damp cloth.

- After cleaning, allow the shoes to air dry naturally in a cool, well-ventilated area. Avoid direct sunlight, heaters, or high temperatures, as heat may cause aging, deformation, discoloration, or glue separation.

- If the shoes become wet, stuff the shoes with paper to absorb moisture and let them dry in a ventilated area. Do not use heat to speed up the drying process.

- Avoid contact with sharp or pointed objects to prevent scratches or damage to the upper.

- After long periods of wear, loosen the shoelaces, remove the insoles, and open the shoes to allow them to dry naturally.

- When not in use for a long time, remove the insoles and store the shoes in a dry, well-ventilated place. Avoid heavy pressure to maintain their original shape.

- Ships within 2 business days
- Estimated delivery: 5–15 business days
- Returns may be requested within 14 days (items must be unused and unworn)
- Return shipping costs are not covered
- See our Shipping Policy & Refund Policy for details