If you have questions about a product, sizing, an online order, shipping, returns, or refunds, please contact our customer service team using the information below.
For questions about an existing order, please include your order number and the email address used to place the order. If you are reporting a product issue, please include clear photographs where applicable.
Customer Service
Customer Service Email:
support@smilerepublic.us
U.S. Customer Service Phone and WhatsApp:
+1 (445) 328-7587
Website Operator
This website is operated by:
Shanghai Buyi Shuohu International Trade Co., Ltd.Business Contact and Operations Office
Room 4401, Building 4, No. 1687 Changyang Road
Yangpu District, Shanghai 200082
China
Shipping Origin
Orders placed through this website are primarily fulfilled and shipped from a fulfillment facility in Dongguan, Guangdong, China.
Returns
Please contact our customer service team before sending any return.
After a return request has been reviewed and approved, our team will provide the applicable return instructions and return address. Depending on the order, destination, and approved return arrangement, customers may be provided with a return address in China or the U.S. return receiving address listed below.
U.S. Return Receiving Address — Approved Returns Only
SMILEREPUBLIC Returns
8707 Research Dr
Irvine, CA 92618
United States
The Irvine location is used to receive approved returns for the convenience of customers in the United States. It is not our business headquarters or primary shipping origin.
Returns sent without prior approval or without following the provided return instructions may not be identified or processed correctly.
Complete return conditions, time limits, costs, and refund procedures are available in our Returns & Refund Policy.