Terms of service
Terms of Service
OVERVIEW
Welcome to SMILEREPUBLIC. This website is operated by 上海不亦说乎国际贸易有限公司 under the brand name SMILEREPUBLIC. The terms “we,” “us,” and “our” refer to SMILEREPUBLIC and its operating entity. SMILEREPUBLIC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.
These Terms of Service describe your rights and responsibilities when you visit, access, use, or make a purchase from our website. By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, our Shipping Policy, and our Returns, Exchanges & Refunds Policy.
If you do not agree to these Terms of Service, you should not access or use our website or services.
SECTION 1 - ACCESS AND ACCOUNT
By using our website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any minor dependents to use this website.
To use certain parts of our website or place an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and phone number. You represent that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products as accurately as possible, including product colors, materials, sizes, and descriptions. However, product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.
We do not guarantee that the appearance, color, fit, or quality of any product will exactly match how it appears on your screen.
All product descriptions, prices, availability, and promotions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities of any products we offer.
SECTION 3 - ORDERS
When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, suspected fraud, payment issues, pricing errors, or incorrect product information.
Your order is not accepted until we confirm acceptance and process your payment. After placing an order, you will receive an order confirmation email. Please review your order carefully before submitting it.
If we need to cancel, modify, or decline an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
Purchases are subject to our Returns, Exchanges & Refunds Policy.
SECTION 4 - PRICES, PAYMENTS, AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price displayed at the time your order is placed, unless there is an obvious error.
Unless otherwise stated, product prices do not include shipping fees, customs duties, import taxes, or other local fees that may apply.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made on our website. You also agree to promptly update your account information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you when needed.
You represent that you are authorized to use the payment method provided and that the payment information you submit is true, correct, and complete.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed and shipped according to our Shipping Policy.
SMILEREPUBLIC is operated by our China-based business entity, 上海不亦说乎国际贸易有限公司. Orders placed through our online store are primarily shipped from our fulfillment center in Dongguan, Guangdong, China.
Delivery times are estimates only and may vary depending on product availability, fulfillment location, shipping carrier, destination, customs processing, and local delivery conditions.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information provided by the customer, natural disasters, public holidays, or other events outside our reasonable control.
If your package is delayed, lost, stolen, or marked as delivered but not received, please contact the shipping carrier first and then contact our customer service team at support@smilerepublic.us. We will do our best to help you investigate the issue.
SECTION 6 - RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, and refunds are handled according to our Returns, Exchanges & Refunds Policy.
To request a return or exchange, please contact us at support@smilerepublic.us before sending any item back. Items sent back without prior approval may not be accepted.
For approved returns from customers in the United States, returns may be sent to our U.S. return address as listed in our Returns, Exchanges & Refunds Policy. The U.S. return address is used for approved returns only and is not our primary business headquarters or shipping origin.
Refunds, if approved, will be issued to the original payment method according to the timeframes described in our Returns, Exchanges & Refunds Policy.
SECTION 7 - PRODUCT AVAILABILITY AND ACCURACY
We make reasonable efforts to keep product information, prices, inventory, and availability accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time, including after an order has been submitted.
SECTION 8 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, images, graphics, logos, product names, designs, videos, audio, layout, and website design, is owned by SMILEREPUBLIC, its affiliates, licensors, or content providers and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial use only. You may not reproduce, distribute, modify, display, publish, download, store, transmit, copy, sell, resell, or exploit any part of the website or its content without our prior written permission.
SMILEREPUBLIC’s name, logos, product names, designs, and slogans are trademarks or brand assets of SMILEREPUBLIC or its affiliates. You may not use them without our prior written permission.
SECTION 9 - THIRD-PARTY TOOLS AND SERVICES
Our website may provide access to third-party tools, apps, payment processors, shipping providers, marketing platforms, or other services. These third-party services are provided by their respective providers and may be subject to separate terms and privacy policies.
We are not responsible for the operation, availability, accuracy, security, or performance of third-party services. Your use of third-party services is at your own discretion and risk.
SECTION 10 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or platforms. These links are provided for convenience only. We do not control and are not responsible for the content, privacy practices, security, accuracy, or policies of third-party websites.
If you access third-party websites through links on our website, you do so at your own risk. Please review the policies and terms of those third-party websites before using them or making any purchase.
SECTION 11 - PRIVACY
Your submission of personal information through our website is governed by our Privacy Policy.
By using our website, creating an account, or placing an order, you acknowledge that you have read and understood our Privacy Policy.
SECTION 12 - CUSTOMER COMMUNICATIONS AND FEEDBACK
If you send us feedback, reviews, suggestions, photos, comments, or other content, you agree that we may use, reproduce, publish, display, distribute, and modify such content for business, customer service, marketing, or promotional purposes, where permitted by applicable law.
You represent that any feedback or content you submit does not violate the rights of any third party and does not contain unlawful, abusive, misleading, defamatory, obscene, or harmful content.
We may remove or refuse to display customer content at our discretion.
SECTION 13 - PROHIBITED USES
You may not use our website or services for any unlawful or prohibited purpose. You agree not to:
Violate any applicable laws, regulations, or rules.
Infringe upon or violate our intellectual property rights or the rights of others.
Submit false, misleading, or inaccurate information.
Transmit viruses, malware, or harmful code.
Attempt to interfere with the security or operation of the website.
Collect or track personal information of others without authorization.
Spam, phish, crawl, scrape, or otherwise misuse the website.
Impersonate another person or entity.
Use the website in a way that could harm SMILEREPUBLIC, our customers, Shopify, or any third party.
We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.
SECTION 14 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by SMILEREPUBLIC.
We do not guarantee that the website will be uninterrupted, secure, error-free, or always available. We do not guarantee that any product will meet every individual expectation, although we make reasonable efforts to provide accurate product information and a reliable shopping experience.
Some jurisdictions do not allow limitations on certain warranties, so some of the above limitations may not apply to you.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, SMILEREPUBLIC and its affiliates, employees, partners, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, services, or products.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws that cannot be excluded or limited.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SMILEREPUBLIC, its affiliates, partners, employees, service providers, and licensors from any claims, losses, damages, liabilities, costs, or expenses arising from your violation of these Terms, your misuse of the website, your violation of any law, or your violation of the rights of any third party.
SECTION 17 - TERMINATION
We may suspend or terminate your access to the website or services at any time if we believe you have violated these Terms or applicable law.
The sections of these Terms that by their nature should survive termination will continue to apply after termination, including but not limited to intellectual property, limitation of liability, indemnification, privacy, and governing law.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. The remaining provisions will remain valid and enforceable.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns, Exchanges & Refunds Policy, constitute the entire agreement between you and SMILEREPUBLIC regarding your use of our website and services.
SECTION 20 - ASSIGNMENT
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent, where permitted by applicable law.
SECTION 21 - GOVERNING LAW
These Terms of Service and any related agreements are governed by the laws applicable to the business location of SMILEREPUBLIC, unless mandatory consumer protection laws in your jurisdiction provide otherwise.
SMILEREPUBLIC is operated by 上海不亦说乎国际贸易有限公司, with its business headquarters and operations office located in Shanghai, China.
SECTION 22 - CHANGES TO THESE TERMS
We may update, change, or replace any part of these Terms of Service from time to time by posting updates on this page.
It is your responsibility to check this page periodically for changes. Your continued use of or access to our website after any changes are posted constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at support@smilerepublic.us.
Our contact information is listed below:
Customer Service Email:
support@smilerepublic.us
Customer Service Phone:
+1 (445) 328-7587
Operating Entity:
上海不亦说乎国际贸易有限公司
Business Headquarters / Operations Office:
Room 4401, Building 4, No. 1687 Changyang Road
Yangpu District, Shanghai 200082
China
Shipping Origin:
Orders placed through this website are primarily shipped from our fulfillment center in Dongguan, Guangdong, China.
U.S. Return Address:
For approved returns from customers in the United States, returns may be sent to our U.S. return address as listed in our Returns, Exchanges & Refunds Policy. The U.S. return address is used for approved returns only and is not our primary business headquarters or shipping origin.