Refund policy

Returns, Exchanges & Refunds

We want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return within 14 days of receiving your item. Please review the details below for information about returns, exchanges, and refunds.

SMILEREPUBLIC is operated by our China-based business entity, 上海不亦说乎国际贸易有限公司. Orders placed through our online store are primarily shipped from our fulfillment center in Dongguan, Guangdong, China.

Returns

To be eligible for a return:

The item must be unused, unworn, and in its original condition.

All tags must be intact, and the item must be returned in its original packaging.

A receipt or proof of purchase is required.

To start a return, please contact us at support@smilerepublic.us.

If your return request is approved, we will provide return instructions. Please do not send any item back before contacting us. Items sent back without prior approval may not be accepted.

U.S. Return Address

For approved returns from customers in the United States, returns may be sent to our U.S. return address:

SMILEREPUBLIC Returns
c/o Allen Yuan
8707 Research Dr
Irvine, CA 92618
United States

This U.S. return address is used for approved returns only and is not our primary business headquarters or shipping origin.

For customers outside the United States, return instructions may vary depending on your location. International return shipping may involve higher shipping costs, customs duties, or import taxes, which are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

If you received a defective, damaged, or incorrect item, please contact us at support@smilerepublic.us as soon as possible with your order number and photos of the issue.

Damages and Issues

Please inspect your order upon receiving it. If the item is defective, damaged, or you received the wrong item, contact us at support@smilerepublic.us as soon as possible so we can evaluate the issue and help resolve it.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, and once the return is approved and processed, place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 days. Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

If 15 days have passed since your return was approved and you have not received your refund, please contact us at support@smilerepublic.us.

Contact

If you have any questions about returns, exchanges, or refunds, please contact us at support@smilerepublic.us.