Refund policy
Returns & Refund Policy
We want you to feel confident when shopping with SMILEREPUBLIC. If you are not satisfied with your purchase, you may submit a return request within 14 calendar days after the order is delivered.
This website is operated by 上海不亦说乎国际贸易有限公司, a company registered in China. Orders placed through this website are primarily fulfilled and shipped from a fulfillment facility in Dongguan, Guangdong, China.
Return Eligibility
To qualify for a return:
The item must be unused, unworn, unwashed, and in its original condition.
All original tags must remain attached.
The item must be returned with its original packaging and accessories, where applicable.
A valid order number or other proof of purchase is required.
Items showing signs of wear, washing, damage caused after delivery, alteration, or missing original packaging or tags may not be accepted.
Starting a Return
To request a return, contact us at:
Please include your order number, the email address used for the order, the item you wish to return, and the reason for the request.
Do not send any item before receiving return approval and instructions from our customer service team.
Returns sent without prior approval or without following the provided instructions may not be identified or processed correctly.
Return Addresses
After the return request has been reviewed and approved, our customer service team will provide the applicable return instructions and return address.
Depending on the order, destination, and approved return arrangement, customers may be provided with a return address in China or the U.S. return receiving address listed below.
Where more than one approved return route is available, the available options will be explained before the return is sent.
U.S. Return Receiving Address — Approved Returns Only
SMILEREPUBLIC Returns
8707 Research Dr
Irvine, CA 92618
United States
The Irvine location is used to receive approved returns for the convenience of customers in the United States. It is not our business headquarters or primary shipping origin.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item because of size, fit, preference, or another reason unrelated to a product defect or fulfillment error.
If the item received is defective, damaged, or different from the item ordered, please contact us with your order number and clear photographs. After reviewing the issue, we will provide an appropriate resolution and, where applicable, return instructions at no additional return shipping cost to the customer.
International return shipments may involve customs duties, taxes, brokerage charges, or other import-related costs. Unless the return is caused by a defective, damaged, or incorrect item, these costs are the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item is damaged, defective, or incorrect, contact us as soon as possible at support@smilerepublic.us and include:
Your order number
A description of the issue
Clear photographs of the item, packaging, and shipping label where applicable
We will review the information and provide the appropriate next steps.
Exchanges
We do not process direct product exchanges through the website.
To obtain a different size, color, or product, please request a return for the original item. After the return has been approved and processed, you may place a new order for the preferred item.
Product availability cannot be guaranteed while a return is being processed.
Refunds
After the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after inspection and approval.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@smilerepublic.us.
Contact
For questions about returns or refunds, contact:
Customer Service Phone and WhatsApp (U.S. Number):
+1 (445) 328-7587