Shipping policy
Shipping Policy
We aim to process and ship orders as promptly as possible after payment is confirmed.
This website is operated by 上海不亦说乎国际贸易有限公司, a company registered in China. Orders placed through this website are primarily fulfilled and shipped from a fulfillment facility in Dongguan, Guangdong, China.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Business days exclude weekends and applicable public holidays. Processing may take longer during peak seasons, public holidays, promotional periods, or other periods of unusually high order volume.
Estimated Delivery Time
United States and Canada
Estimated transit time is generally 8–18 business days after the order has shipped.
Including the 1–3 business day processing period, the total estimated delivery time is generally 9–21 business days.
Other International Destinations
For all other destinations currently supported at checkout, estimated transit time is generally 11–23 business days after the order has shipped.
Including the 1–3 business day processing period, the total estimated delivery time is generally 12–26 business days.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, shipping carrier, customs processing, local delivery conditions, weather, public holidays, or other circumstances outside our reasonable control.
Shipping Availability and Costs
Free shipping is available for all destinations currently supported at checkout.
No shipping charge is added to orders shipped to those available destinations.
Available shipping destinations are displayed during checkout. We do not currently accept orders for destinations that are unavailable during checkout.
Customers can review the shipping method, shipping cost, and complete order total before submitting payment.
Order Confirmation and Tracking
After an order is placed, an order confirmation will be sent to the email address provided during checkout.
Once an order has shipped, a shipping confirmation email containing the available tracking information will be sent to the customer.
Tracking information is provided by the shipping carrier and may not update immediately after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error after placing an order, please contact us as soon as possible at support@smilerepublic.us.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Delays, failed delivery, returned packages, or additional delivery costs caused by an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Delayed, Lost, or Missing Packages
If tracking information has not updated for an extended period or a package appears delayed, please contact us at support@smilerepublic.us with your order number.
If tracking shows that a package was delivered but it cannot be located, please check the delivery location, household members, building reception, neighbors, and the shipping carrier before contacting us.
We will review the available order details, tracking information, and carrier information and assist where reasonably possible.
Any resolution will depend on the order details, carrier investigation, tracking status, and applicable circumstances.
Customs, Duties, and Taxes
Depending on the destination, international shipments may be subject to customs duties, import taxes, brokerage charges, or other local fees.
Any taxes or charges collected by SMILEREPUBLIC will be displayed during checkout.
Charges not collected during checkout may be assessed by the destination country, local authorities, customs authorities, or shipping carrier.
Unless otherwise stated during checkout, customs duties, import taxes, brokerage charges, and other destination-related fees are the responsibility of the recipient.
Contact
For questions about shipping or an existing order, please contact:
Customer Service Email:
support@smilerepublic.us
Customer Service Phone and WhatsApp (U.S. Number):
+1 (445) 328-7587